Gain a clear, data-backed understanding of your department’s performance. We provide detailed monthly reporting on key performance indicators (KPIs), including effective labor rates (ELR), hours per repair order (HRO), technician efficiency, parts inventory accuracy, and customer satisfaction scores. These insights allow you to make informed decisions to drive measurable improvements.

Empower your managers, service advisors, and technicians with the skills they need to excel. We provide personalized training sessions tailored to your dealership’s unique challenges, covering everything from customer service techniques to upselling strategies, parts inventory management, and technician productivity. Our training programs are designed to enhance team performance.

Stay on track with ongoing support and actionable recommendations. Every month, we’ll conduct in-depth reviews of your service and parts department performance, identify opportunities for growth, and implement strategies to address challenges. These reviews ensure that your team stays aligned with your dealership’s goals and continues to move the needle on profitability.

With Fixed Ops Management Solutions, you’re never on your own. Our team provides continuous support to address day-to-day challenges, implement best practices, and guide your dealership toward sustained success. From answering questions to resolving operational bottlenecks, we act as an extension of your team to ensure smooth, efficient operations. Let us be the support your fixed ops department needs.